General Terms of Sale

This document is a courtesy translation. In case of discrepancy, only the French version is authoritative, as the service is provided from France and subject to French law.

1. Scope

These terms apply to any subscription to a Looping subscription by a consumer, meaning a natural person acting for purposes outside their professional activity. They complement the General Terms of Use.

2. Plans and Prices

The Looping Family subscription is billed per student per month, with a sliding scale of charges based on the number of students registered on the account. Current prices are displayed on the Pricing page, expressed in euros including all taxes.

Offers for schools and teachers are subject to a dedicated pricing grid and specific conditions, presented on the Teachers page.

3. Subscription

Subscription is done online. The summary presented before payment specifies the plan, the number of students, the total price, and the frequency. Payment validation implies acceptance of these terms and forms the contract. A confirmation email is sent to the subscriber.

4. Payment

Payment is made by credit card via our provider Stripe Payments Europe, Ltd. No banking data is stored by UNYX. The subscription is charged in advance, on the anniversary date of the subscription.

In case of payment failure, access may be suspended after a reminder has had no effect. Restoration occurs upon regularization.

5. Duration, Renewal, and Termination

The subscription is concluded for a duration of one month, tacitly renewable for periods of the same duration, without a minimum duration commitment unless otherwise stated for a specific offer.

You can terminate at any time from your parent space, under the Subscription section. Termination takes effect at the end of the current period: access remains open until that date, and no new charges occur. In accordance with Article L215-1 of the Consumer Code, UNYX informs the consumer, at the earliest three months and at the latest one month before the renewal date, of their option not to renew the contract.

6. Right of Withdrawal

You have a period of fourteen (14) days from the conclusion of the contract to withdraw, without reason or penalty. The terms, standard form, and applicable exceptions are listed on the Withdrawal and Mediation page.

If you expressly request to use the service before the end of this period and then withdraw, you remain liable for the amount corresponding to the period actually used, calculated on a pro-rata basis (Article L221-25 of the Consumer Code).

7. Free Trial

When a free trial period is offered, its duration and conditions are indicated at the time of subscription. At the end of the trial, the subscription continues at the announced rate unless terminated before its end. No charges occur during the trial.

8. Student Invitations (Referral)

Some students can invite a friend to use Looping for free during the current school year. Each invitation link provides two accesses: one for the invited friend and one for a person that the latter invites in turn. Beyond that, the link is exhausted and no longer grants any rights.

The offered access is opened in the name of a parent or legal guardian, who creates the account and accepts these conditions: a minor student never subscribes themselves. No payment method is requested, no amount is charged, and the access does not automatically convert into a paid subscription at its end.

An invitation link is only valid for twenty-four (24) hours from its issuance. After this period, it no longer grants any rights and a new link must be requested from the person who invited.

The offered access covers twelve (12) months of subscription, equivalent to a value of €179.88 at the public rate of €14.99 per month. It entitles the user to the features of the basic plan. If new plans or advanced options are offered later, it will be possible to subscribe to them, without it ever being mandatory: the offered access remains usable as is until its end, with the features of the basic plan, without reduction of what was initially included.

At the end of these twelve months, the access ends. The account and data remain viewable and exportable, and the subscription can be taken out at the current public rate if you wish. UNYX may terminate an offered access in case of manifestly abusive use of the invitation system, particularly the creation of fictitious accounts.

9. Price changes

UNYX may change its rates. Any change is notified at least one month before it takes effect and only applies to subsequent periods. You can then cancel without charge before it takes effect. Rates guaranteed under a promotional offer are not affected during their guarantee period.

10. Warranties and liability

UNYX is liable for non-compliance defects of the content and digital service under the conditions of articles L224-25-12 and following of the Consumer Code, as well as the warranty for hidden defects. Looping is a training tool: no academic result is guaranteed.

UNYX's liability cannot be engaged for damages resulting from non-compliant use of the service, a user's failure to meet their obligations, or a case of force majeure.

11. Complaints, mediation, and disputes

Any complaint must be sent to [email protected]. If no solution is found, you can contact the consumer mediator to which UNYX belongs free of charge (see the Withdrawal and Mediation page) or the European online dispute resolution platform. French law; the consumer retains the option to bring the matter before the court of their place of residence.